SHIPPING & FAQ’S
Alma Dos Mares jewelry is made-to-order. Orders can take up to 2 weeks depending on available parts and the level of labor intensity for the purchased item/s.
All orders shipped outside of Panama are subject to additional shipping charges based on the end country’s taxes, tariffs and duties. These fees are not associated with Alma Dos Mares. The value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. If you have questions about customs charges please contact your local customs office.
PROCESSING + DELIVERY TIMES
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.
All returns must be unworn, unused and in original condition. Request for return or exchange must be made within 3 days of receiving the order. Please email email@example.com with your order information and a brief reason for your exchange and we will send you an approval number. We have the right to refuse returns that are not in original condition. Returns must be postmarked within 3 days of the date your item was delivered and shipping must be paid for by the customer.
Your account will be credited, less any shipping costs, within 5 business days of return receipt. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.
Clients are responsible for return shipping charges. If there was a mistake on the part of Alma dos Mares, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges. Alma dos Mares is not responsible for any return packages not received.
Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
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Alma Dos Mares hopes you will treasure this piece for many years to come. All pieces are meticulously hand-crafted in Panama.
Our jewelry have high quality materials with layers of coating protection for long lasting, please clean it after used with a dry jewelry cleaning cloth to remove makeup or skin oils.
To know more visit Warranty and Care.
Enjoy, and show us how you’re wearing it!